Privacy Policy
Last Updated: October 2024
At Payments Connect SA, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).
1. Information We Collect
We may collect the following information when you interact with our platform:
Personal Information: Your name, email address, phone number, banking details, and other contact information.
Transaction Data: Information about transactions carried out using our services, including amounts, dates, and recipient information.
Technical Information: IP addresses, browser type, and device details when you access our website.
2. How We Use Your Information
The personal information we collect is used to:
Process your transactions.
Provide customer support and resolve issues.
Improve our services and platform functionality.
Comply with legal obligations, including FICA and anti-money laundering regulations.
Conduct marketing, provided you have consented to receive such communications.
3. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
Service Providers: We may share information with third-party vendors who help us deliver services (e.g., payment gateways).
Legal Requirements: If required by law or court order, we may disclose your information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We take the security of your personal data seriously. We use encryption, firewalls, and other industry-standard measures to protect your information from unauthorized access, loss, or theft. However, we cannot guarantee 100% security.
5. Your Rights
Under POPIA, you have the following rights:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccuracies in your personal information.
Deletion: You may request the deletion of your personal data, subject to our legal obligations.
Objection to Processing: You may object to the processing of your personal information under certain conditions.
To exercise these rights, please contact us at the details below.
6. Cookies and Tracking
We use cookies to improve your experience on our website. Cookies collect non-personally identifiable information about your usage patterns. You can control cookie settings through your browser preferences.
7. Retention of Information
We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated to you. Continued use of our services after such changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
info@paymentsconnectsa.co.za
+27 87 095 8338